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Queensland +61 (0)7 3808 3088
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Queensland
9 Allgas Street, Unit 5
Slacks Creek, Brisbane Queensland 4127
Western Australia
1/7 Enterprise Crescent Malaga, Perth
Western Australia 6090
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FAQs
How does the Bug Buster filtration system work?
The Bug Buster systems use a multi-stage filtration process, including sediment filters to remove dirt and other particles, carbon filters to remove chlorine and unpleasant tastes and odours, and UV sterilisation, to remove parasites, bacteria, and viruses. Therby delivering clean, fresh-tasting water.
Will this remove bacteria and viruses from my water?
Yes, the Bug Buster filtration systems eliminate 99.9% of microorganisms, including parasites, bacteria and viruses using advanced UV sterilisation along with multi-stage filtration, ensuring your water is safe and healthy.
Are the Bug Buster filters designed for rainwater and bore water?
Absolutely! Our filtration systems are specifically designed to purify rainwater, tank water, and bore water, removing harmful contaminants while improving water clarity and taste.
What filters are in the Bug Buster?
The sediment filters are premium gradient density polypropylene filters. This enables capture of differing sized sediment through the various layers of the filter and therefore provides longer filter life. The Titanium and Platinum systems also have a granulated active carbon filter specifically to remove chlorine and address any unpleasant taste and odour.
How is the Bug Buster system assembled?
The Bug Buster is assembled in Australia using Australian made stainless steel brackets and cover, stainless steel bolts and gauges, and WaterMark housings and UV chambers.
Is the Bug Buster certified for safety and quality?
Yes, our filtration housings and UV chambers are WaterMark-certified, and our filters meet NSF and WQA standards, ensuring they are rigorously tested for safety, purity, and performance. The Bug Buster systems are all assembled and tested in our warehouse before delivery to you.
Do the Bug Buster systems require professional installation?
Yes, this product must be installed by a qualified plumber to ensure proper setup and functionality. We can recommend a trusted plumber if needed. However, once the system is installed, the filters are designed for easy replacement, allowing you to change them yourself with minimal effort.
How often do I need to replace the filters?
Filter replacement depends on water usage and quality. Generally every 12-months.
How often do I need to replace the UV lamp?
The Bug Buster comes with a countdown ballast for monitoring the life of your lamp. The countdown begins at 365 days. The remaining days are shown on the ballast display. At the end of the 365 days the lamp will need replacing. Oz Filter Warehouse offers service kits (replacement filters and lamps) to suit your Bug Buster needs.
Do I need to replace my quartz sleeve in the UV ?
You should check your quartz sleeve in the Bug Buster every time you change the UV lamp. The cleanliness of the sleeve will depend on the composition of the water passing through the UV. If there is residue buildup on the sleeve or the sleeve seems to lack clarity, it can be wiped with a microfiber cloth. If the residue persists, a new sleeve will be required.
What is the Bug Buster warranty?
The Bug Buster housings are warranted against defect for 5 years, the UV chamber for 5 years, the ballast for 2 years, and the quartz sleeve and lamp for 1 year. Warranties exclude any damage or problems arising from improper installation or any subsequent misuse, abuse, neglect or impact.
Where can I buy the Bug Buster filtration systems?
You can purchase Bug Buster filters directly from our website.
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